Policies
Shipping & Returns
Everything you need to know about order processing, delivery timing, returns, and care for handcrafted gemstones, jewelry, and ethnic goods from Real Things International.
Shipping
How orders move
We pack each order with care so your pieces arrive safely and ready to enjoy. Because many items are handcrafted, one of a kind, or naturally varied, processing times can differ slightly by order.
Processing times
Most in-stock orders are prepared within 2 to 5 business days. Larger, delicate, or mixed-item orders may need a little extra handling time to ensure secure packing.
Delivery details
Shipping speed depends on the service selected at checkout and the destination. Once your order ships, tracking information is sent so you can follow its progress.
Shipping and return details
A quick guide to the most common questions about delivery, inspections, returns, and order support.
When will my order ship?
Most orders ship within 2 to 5 business days. During busy periods or for more delicate assortments, processing may take a bit longer.
Do you send tracking?
Yes. If tracking is available for your shipment, it will be shared after the order has been dispatched.
What if my order arrives damaged?
Please contact us promptly with your order number and clear photos of the packaging and item so we can help review the issue.
Can I return an item?
If something is not right, reach out soon after delivery. Return eligibility may depend on the item type, condition, and whether the piece was final sale or specially prepared.
Are natural variations normal?
Yes. Handcrafted goods, gemstones, and ethnic items often show natural variation in color, shape, texture, and finish, which is part of their character.
Who do I contact for help?
Use our contact page for order questions, shipping concerns, or return requests, and we will point you in the right direction.